1. Important Information
1.1. General terms
At The Bot Workshop LLC. (“TBW,” “Faidoe,” “we,” “us” or “our”), we aim to exceed global privacy and data protection standards in order to keep important contacts, sensitive data and communications private of our users (“you” or “your”), safe and secure.
We set up our infrastructure, applications, and tools in a way that enables you to generate new customer relationships when they matter the most, without having to worry about data security or privacy concerns.
Our Privacy Promise:
Additional questions? Don’t hesitate to send us an email at firstname.lastname@example.org
For the purpose of this Policy, “Personal Information” means information about an identifiable individual but does not include aggregated information that cannot be associated with a specific individual.
For the purpose of this Agreement, “Services” refers to all activity relating to the lead generation activities on your behalf. Further details can be found in our Terms of Service at http://www.faidoe.com (“Website”).
In case your organization acts as a data controller under ‘General Data Protection Regulation (EU) 2016/679’ of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data you will need to sign or agree to an additional Data Processing Agreement with TBW in order to process data in our Services.
TBW reserves the right to revise, modify or update this Policy at any time. Your continued use of the Services after any such revisions, modifications or updates constitutes your acceptance of any such change.
2. Use of our services
2.1. Our customers use
Our Services aim to create communication campaigns in order to reach out to or nurture prospects with sales, marketing or customer success purposes.
TBW works with our customers to create the content of campaigns (text, email or other communications templates).
We have no direct relationship with individuals who provide Personal Information to our customers.
TBW acknowledges that you have the right to access your Personal Information.
You control and are responsible for correcting, deleting or updating the information that is collected from you using the Services.
If requested to remove data we will respond within a reasonable timeframe.
We may work with you to help our customers to provide notice to their visitors about their data collection, processing, and usage.
Our agreements with our customers prohibit usage of the Services to collect, manage, or process Sensitive Information.
We are not responsible for your customers' use of information within the Services.
TBW collects information under the direction of its customers and has no direct relationship with the individuals whose Personal Information it processes.
If you are a customer of one of our customers and would no longer like to be contacted by one of our customers that use our Services, please contact the customer that you interact with directly.
We may transfer Personal Information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the processing agreements with our customers.
2.2. "Sensitive Information"
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
Also, sensitive information includes credentials to TBW application services or email accounts (Google or other providers) that are connected to TBW application.
3. Information We Collect
When you provide TBW with your Personal Information you consent to our providing your information to any third parties that are necessary to offer, support and improve the Services.
TBW also collects Personal Information from our customers when they place an order including their name, physical address, email address. TBW only uses this data for the purpose of fulfilling orders or communicating with our customers and TBW’s partners regarding the Services.
3.1. When You Visit our Website
You are free to explore our Website without providing any Personal Information about yourself. TBW collects your Personal Information when you contact and open an account with TBW to help us operate and support the Services and to contact you in connection with your use of the Services. Also, we collect navigational Information.
3.2. "Personal Information"
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business.
Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
3.3. "Navigational Information"
This refers to information about your computer and your visits to and use of the Services such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.
We use this information for the above purposes and to monitor and analyze use of the Services, for the Services’ technical administration, to increase our Services’ functionality and user-friendliness, to verify users have the authorization needed for the Services to process their requests, and for advertising purposes.
For more details please see the "Navigation Information" section below (4.2).
3.4. Payment Information
We collect and process payment information from you when you subscribe to the Service, including credit card numbers and billing information, using third party PCI-compliant service providers. Except for this, we do not collect Sensitive Information from you.
3.5. Information About Children
The Websites and our Services are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us at email@example.com so that we may delete the information.
3.6. Information You Provide
You may also provide us information that you post to the Services. Your questions, answers, and other contributions on the Services, and metadata about them (such as when you posted them), are publicly viewable on the Services. This information may be found by search engines and be published elsewhere on the web in accordance with our Terms of Service and this Policy.
3.7 Web beacons
We may also collect information using web beacons (also known as "tracking pixels").
4. Use of Information We Collect
4.1. We do not sell Personal Information
We do not sell your Personal Information to any third party.
4.2 Navigational data, cookies and web beacons.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Faidoe Services.
Web beacons are electronic images (also called "gifs") that may be used in the Faidoe Services or in emails that help us to deliver cookies, count visits, understand usage and campaign effectiveness and determine whether an email has been opened and acted upon.
You can decline to show gifs or pictures in your email clients to avoid being tracked by email web beacons.
Also we use Navigational Information to operate and improve the Services.
4.3 Use of Personal Information
(a) improve your browsing experience by personalizing and improving the Services;
(b) send information to you which we think may be of interest to you by post, email, or other means;
(c) send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, and
(d) provide other companies with aggregated and Non-Personal Information about our users — but this information will not be used to identify any individual user,
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your unique Personal Information to the third party.
In addition, we may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your Personal Information except for these purposes, and they are required to maintain the confidentiality of your information. If you do not want us to share your personal information with these companies, contact us at firstname.lastname@example.org.
We use the information collected/stored via our Services by our customers for the following purposes:
(a) to provide the Services (which may include the detection, prevention, and resolution of security and technical issues);
(b) to respond to customer support requests;
(c) otherwise to fulfil the obligations under the TBW Terms of Service.
4.5. Customer Testimonials and Comments
We post customer testimonials and comments in our Services, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
4.6. Use of Credit Card Information
If you give us credit card information, we use it solely to check your financial qualifications and collect payment from you. We use a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use information you provide except for the sole purpose of credit card processing on our behalf.
4.7. Service Providers
We employ other companies and people to provide services to the visitors and users of the Services and we may need to share your information with them to provide information, products or services to you. Examples may include removing repetitive or invalid information from prospect lists, analyzing data, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service. In all cases where we share your information with such third parties, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
4.8. Confidentiality and Security of personal information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure.
All the Personal Information we have where TBW acts as a processor for a customer's data (e.g., use of the Faidoe Services) is encrypted via database encryption. All connections to our Website or Services are protected via the use of encrypted connections, such as the Secure Socket Layer (SSL) protocol.
If you have any questions about the security of your Personal Information, you can contact us at email@example.com
4.9. Social Media
4.10. External Websites
4.12. Retention of Personal Information
We retain Personal Information that you provide us as long as we consider it potentially useful in contacting you about the Service or our other services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information.
We will delete this information from the servers at an earlier date if you so request, as described in "Opting Out and Unsubscribing" below.
If you provide information to our customers as part of their use of the Faidoe Service, our customers decide how long to retain the personal information they collect from you. If a customer terminates its use of the Service, then we will provide a customer with access to all information stored for the customer by the Service, including any Personal Information provided by you, for export by the customer according to our agreement with our customer. After termination, we may, unless legally prohibited, delete all customer information, including your Personal Information, from the Faidoe Service.
4.13. International Transfer of Information
All our employees and contractors related to working with personal data as part of their duties are signed agreements that cover TBW and their responsibility regarding the transfer of data to remote working locations other than the United States.
4.14. Sharing with Third-party applications
Certain aspects of the Faidoe Service allow or require you to connect with third-party applications or services. In connection with your use of any such third-party applications or services, such third parties may receive information about you including your username and any Content you choose to use in connection with those applications and services, and such third parties may contact you directly as necessary.
The Faidoe Service may automatically collect and upload certain data from such applications via direct integrations or proxy services.
4.15. Compelled Disclosure
TBW reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and security breaches, or comply with a law, court order, or legal process.
4.16. Data retention
After cancellation of the Service all the data within your account will be due to be deleted in 60 days period time.
At the same time, personal data of customers could be retained longer as it needed for providing a legal and financial trace of past operations up to the time required by US law.
5. Opting Out and Unsubscribing
5.1. Reviewing, Correcting and Removing Your Personal Information
Upon request TBW will provide you with information about whether we hold any of your Personal Information. If you provide us with your Personal Information, you have the following rights with respect to that information:
5.2. Anti-Spam Policy
At TBW committed to providing customers with tools and expertise to curate highly targeted and relevant communications via our platform. We monitor and prohibits the use of the Faidoe Service to send unsolicited commercial email in violation of applicable laws as stated in our Terms of Service, and requires the inclusion in every email sent using the Service of an "opt-out" mechanism and other required information.
We require all of our customers to agree to adhere to the Terms of Service at all times, and any violations of the Terms of Service by a customer can result in suspension or termination of the Faidoe Service.
We also provide customers with the tools to manage their sending reputation and customer success team work closely to monitor all customer metrics and best-practices to ensure high quality and targeted campaigns.
5.3. To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, or by sending us an email at firstname.lastname@example.org. Customers cannot opt-out of receiving transactional emails or notifications related to their account with us or the Faidoe Service.
5.4. To Unsubscribe from Our Customers' Communications
Our customers are solely responsible for their own sales or marketing emails and other communications;
We make sure that all emails sent using Faidoe Service have proper unsubscribe mechanics (links or text + AI sorting + Auto opt-out).
You can unsubscribe from our customers' communications by clicking on the "unsubscribe" link located on the bottom of their emails, responding to unsubscribe via email or by contacting them directly.